FAQ
Is there after-sales guarantee for equipment?
After-sales follow-up service is provided. Within 12 months after the installation and withdrawal are completed, if there are any problems caused by the equipment quality, we will deal with them in a timely manner free of charge.
Could you ensure the safety of installation and withdrawal under complex geological conditions?
Yes,usually we conduct geological surveys in advance in China. For complex situations such as broken roof and undulating coal seams, formulate special safety measures. Adopt methods such as strengthened support and optimized processes to ensure the safety of the operation.
How long does the installation and withdrawal generally take?
The time of installation and withdrawal depends on factors such as the scale of the working face, the number of equipment, and the geological conditions.
How are the installation and withdrawal schemes formulated?
In China, we will first have an in-depth understanding of the geological conditions, mining technology, equipment models and other situations of the coal mine. Then, we will organize an expert team to formulate personalized schemes by using professional technology and rich experience to ensure that the schemes are safe, efficient and economical.
What could you provide for the mechanized installation and withdrawal of coal mine fully mechanized mining faces?
We could provide a full range of services, including preliminary scheme design and equipment installation, equipment commissioning and joint trial operation during the installation process, as well as equipment disassembly and transportation during the withdrawal. Each link is guaranteed by a professional team. The service is charged additionally.